hello@planetdts.com 
01908 511062 

Areas we cover  

Sales 

Develop authentic and confident sales people through practice 

Customer Service 

Develop customer relationships that stand the test of time 

Presentation Skills 

Develop authentic and confident sales people through practice 

People Management 

Turning managers into leaders 

Personality Types Training 

Improve personal impact by understanding ourselves and others 

Personal Development 

Strengthen business relationships through influencing and communications 

Diversity & Unconscious Bias 

I an ever changing world avoid the culture clash 

Virtual Training 

You can't see what's not there! so sign up for a bespoke consultation 

Schedule your FREE no-obligation consultation with one of our trained experts.  

Call us on 01908 511 062 or fill in our short contact form 
There is nothing customers hate more than a sales person on their own agenda, this is how it shouldn’t be done! 

Sales Training 

We cover telephone sales, face to face selling and high status consultative selling. Our sales workshops can provide you with a proven sales process or we can take our principles, activities and exercises and map them to your native sales method to help it come to life in our experiential workshops. The use of actors breathes fun and authenticity into our sales simulations and attendees get the benefit of practising their sales skills in a challenging and safe environment. (instead of in front of customers!) Crucial skills coverage includes: listening, questioning, open mindset, understanding personality styles, creating impact, presenting solutions, building relationships and challenging customers, closing and negotiation. 
 
We will work closely with you to understand the needs of your sales team so the workshops are customised and relevant to your industry. Courses can be 2 days 1 day or short sharp sessions what ever works best for your business. If you want a more module approach we can create a total sales program. If your holding a sales conference why not add an element of experiential learning it with an actors simulation which challenges your sales peoples thinking. Managers are a key element to embedding successful sales training and we can also offer a sales coaching program to ensure you get maximum return on investment 
 
At DTS, we believe that the goal in sales is to go beyond transactional selling to reach for an equal partnership. To courageously let go of our own agenda and to focus on a real understanding of our customers’ goals and critical success factors. Equal partners inspire and challenge in equal measures! 
 
 
 
 
 

Customer Service Training 

All of our customer services courses are delivered by best selling author of “Brilliant Customer Service” Debra Stevens. The workshops are inspired by research for the book, aiming to improve the customer experience whether it’s on the phone, face to face or by email and social media. 
 
Every customer is different and no two situations are ever exactly the same. Being able to adapt and flex your style to accommodate all of your customers is the key to achieving complete customer satisfaction. 
 
DTS offers your people the opportunity to discover the theory behind brilliant customer service and then put the learning into practice with professional actors, providing accurate realistic examples of challenging customer situations. This makes the workshops highly practical, skills-based and peppered with humour and fun throughout. 
Every session is tailored to the needs of your organisation, with participants gaining valuable insight and feedback from those around them. Courses can be 2 days 1 day or short sharp sessions what ever works best for your business. If you want a more module approach we can create a total customer service program. If your holding a conference why not add an element of experiential learning to it with actors scenarios to bring your customer service challenges to life. Managers are a key element to embedding successful customer service training and we can also offer a customer service coaching and leaderships program to ensure you get maximum return on investment 

Available Customer Service Training Workshops & Courses: 

 
 
 
 
 

Presentation Skills Training 

Presenting can be extremely daunting; in fact it is the number one fear for humans even before spiders and dying!! Our performance professionals deliver presentation skills training and high impact public speaking skills courses that focus on authentic and powerful communication, bringing out your key strengths. Our One-to-one, group presentation training and public speaking training are tailored for results, helping you influence and persuade every audience resulting in more inspiring and engaging presentations. We will coach your to connect through presence, empathy and the power of stories. 

Crucial skills coverage includes: 

preparation and the importance of a core message 
dealing with nerves and getting off to a great start 
impact and presence both vocally and physically 
maintaining engagement 
dealing with questions and powerful endings 
 
Whether you want the essentials, a master class or one to one coaching before an important event, we can work closely with you to understand your needs so the workshops are customised and focused. Courses can be 2 days, 1 day, short sharp sessions or one to one coaching, what ever works best for you and your business. 
 
The training is very interactive and practical (you will deliver at least three presentations) and therefore numbers are low to compensate for the considerable one to one coaching that you will receive. You are able to bring with you a work presentation you would like to work on as a case study 
 
 
 
 
 

People Management Training 

For most managers in business today the role of a manager is not so clear. Most managers also have to have to perform a job role as well as look after the people in the team. The days of command and control and supervising staff are gone, if you want motivated and productive people. 
 
We deliver interactive practical and engaging workshops that cover all the essentials, such as coaching and mentoring, performance conversations, building successful teams and leadership. We can also cover specific topics including, interviewing for staff, running performance appraisals and having difficult performance conversations. 
 

Crucial skills coverage includes: 

Assertive communication 
Questioning and Listening skills 
Personal impact and body language 
Understanding personality types and team dynamics 
Story telling and presenting a vision 
Emotional intelligence 
 
Whether you want the essentials, a master class or one to one coaching for an individual we can work closely with you to understand your needs so the workshops are customised and focused. Courses can be 2 days, 1 day, short sharp sessions or one to one coaching, what ever works best for you and your business. 
 
 
 
 
 
Can you spot the different personality types, which one is you?! 

Personality Types Training 

There are a lot of companies that train people in the personality types using Myers Briggs. DISC or Insights, the difference with Dramatic Training Solutions is we use professional business actors to demo the behaviours and bring the whole thing to life. Our workshops are dramatic, dynamic, challenging and fun. All of our performance facilitators are MBTI practioners so also have the theory to back up the interactive exercises. We can bring the power of the colour energies or the MBTi types to any subject, whether it is sales people wanting to understand their customers, managers wanting to be flexible towards their people or teams wanting to be more effective, we can design a workshop specifically for your people. We can also offer one to one coaching using the MBTi instrument to help individuals improve their self-awareness and appreciation of others. 
 
All participants’ will take an online personality styles test and receive a personalised report that they use on the workshop. We will take them through the process of self-evaluation, looking at their reported type and working towards a best fit. In the workshop participants will identify their unique gifts enhancing their understanding of self, motivations, natural strengths and potential areas for growth, it will also help them to appreciate people who are different. The courses are highly practical and interactive that will not only help with the participants work but could also be life changing and enlightening. 

Available Personality Types Training Workshops & Courses: 

 
 
 
 
 
“don’t cry over stolen milk!” Passive aggressive behaviour is the most destructive in the work place 

Personal Development Training 

For most managers in business today the role of a manager is not so clear. Most managers also have to have to perform a job role as well as look after the people in the team. The days of command and control and supervising staff are gone, if you want motivated and productive people. We deliver interactive practical and engaging workshops that cover all the essentials, such as coaching and mentoring, performance conversations, building successful teams and leadership. We can also cover specific topics including, interviewing for staff, running performance appraisals and having difficult performance conversations. 
 

Crucial skills coverage includes: 

Assertive communication 
Questioning and listening skills 
Personal impact and body language 
Understanding personality types and team dynamics 
Story telling and presenting a vision 
Emotional intelligence 
 
Whether you want the essentials, a master class or one to one coaching for an individual we can work closely with you to understand your needs so the workshops are customised and focused. Courses can be 2 days, 1 day, short sharp sessions or one to one coaching, what ever works best for you and your business. 
 
 
 
 
 

Diversity & Unconscious Bias Training 

Everyone has biases because it is almost human nature and part of our survival mechanism is to put people into categories and make shortcuts based on our experience, its build into our brains. For most people this is happening at a subconscious level and immediate decisions are made without any awareness and they would be shocked to think they are making decisions about people based on stereotypes. We all like to think we are being more rational and open, living in a world where we are focused on diversity and equality. 
 
It can be hard to put a spotlight on these biases in the work place and most training on the subject is more about information and the rules and what you really need is light bulb moments and self-awareness. Our unconscious bias training programmes explore these issues in a safe environment. Using drama based training performances by professional actors based on situations your staff may find themselves in; we can hold a mirror up to biases. Our facilitators explore how your staff can make the small changes that will make a big difference. 
 
Every program is customised to your exact needs and challenges and the scenarios will be written carefully for 

Crucial coverage includes: 

awareness of bias on key business issues such as recruitment 
performance management and customer service 
understanding the impact of unconscious bias on relationships team spirit and motivation 
having the confidence to call bias and give feedback 
 
Whether you want workshops, larger events or one to one coaching for an individual we can work closely with you to understand your needs so the training is customised and focused. Courses can be 2 days, 1 day, short sharp sessions or one to one coaching, what ever works best for you and your business. 
 
 
 
 
 

Virtual Training 

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Crucial coverage includes: 

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Schedule your FREE no-obligation consultation with one of our trained experts.  

Call us on 01908 511 062 or fill in our short contact form 
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