Areas we cover

Virtual Training
You can't see what's not there! so sign up for a bespoke consultation

Personality Types Training
Improve personal impact by understanding ourselves and others

Personal Development
Strengthen business relationships through influencing and communications
Schedule your FREE no-obligation consultation with one of our trained experts.
Call us on 01908 511 062 or fill in our short contact form
Outstanding facilitators
Our performance facilitators, whilst first and foremost being exceptional behavioural and executive coaches, all have a background in acting are trained to keep audiences engaged. They’ll ensure consistent two-way traffic between themselves and participants and promise to foster meaningful active interaction from participants at least every 6 minutes to keep learning going.
Impactful content
Our content isn’t merely a translation of face to face content but instead carefully crafted sessions that are tailored for a virtual environment. We fuse the latest learning methodologies with thought provoking and innovative learning content and techniques. We want learning to really stick.
Innovative and engaging methodology
We fuse thought provoking learning content with a combination of breakout rooms, video content, plenary discussion, chat function, polls, Q&A’s, screen sharing and whiteboard. Alongside this are forum theatre scenarios, demos of good and bad practice, storytelling and simulations and real play opportunities with our talented team of business actors.
Whilst like everyone else we are looking forward to meeting learners face to face again, we are on a mission to blend virtual training and face to face workshops as the new normal, not as a compromise but as a way of delivering programmes that will have a real chance of changing behaviour.
What the learners say
On Zoom I thought worked really well, you really made us all so comfortable with each other and it didn't feel remote. It’s funny because it’s all I know but I couldn't imagine doing this in a face to face to environment it was that good!
Geri, UK
"Definitely among the best virtual meetings I’ve been on this year, all the more so because the energy didn’t flag across 12 hours of sessions!”
Rob, UK
The value of the actors was great in this session - helping us to reflect on presence, positioning, tone, speed, engagement etc. This was good stuff and I got some really helpful takeaways from that.
Mark, Spain
All of our training courses can be delivered in bite sized 2-3 hour sessions for any number of participants over any given time frame and we can work to your budget, don’t hesitate to get in touch to find out more
There is nothing customers hate more than a sales person on their own agenda, this is how it shouldn’t be done!
We will work closely with you to understand the needs of your sales team so the workshops are customised and relevant to your industry. Courses can be 2 days 1 day or short sharp sessions what ever works best for your business. If you want a more module approach we can create a total sales program. If your holding a sales conference why not add an element of experiential learning it with an actors simulation which challenges your sales peoples thinking. Managers are a key element to embedding successful sales training and we can also offer a sales coaching program to ensure you get maximum return on investment
At DTS, we believe that the goal in sales is to go beyond transactional selling to reach for an equal partnership. To courageously let go of our own agenda and to focus on a real understanding of our customers’ goals and critical success factors. Equal partners inspire and challenge in equal measures!
Available Sales Training Workshops & Courses:
Customer Service Training
All of our customer services courses are delivered by best selling author of “Brilliant Customer Service” Debra Stevens. The workshops are inspired by research for the book, aiming to improve the customer experience whether it’s on the phone, face to face or by email and social media.
Every customer is different and no two situations are ever exactly the same. Being able to adapt and flex your style to accommodate all of your customers is the key to achieving complete customer satisfaction.
DTS offers your people the opportunity to discover the theory behind brilliant customer service and then put the learning into practice with professional actors, providing accurate realistic examples of challenging customer situations. This makes the workshops highly practical, skills-based and peppered with humour and fun throughout.
Every session is tailored to the needs of your organisation, with participants gaining valuable insight and feedback from those around them. Courses can be 2 days 1 day or short sharp sessions what ever works best for your business. If you want a more module approach we can create a total customer service program. If your holding a conference why not add an element of experiential learning to it with actors scenarios to bring your customer service challenges to life. Managers are a key element to embedding successful customer service training and we can also offer a customer service coaching and leaderships program to ensure you get maximum return on investment
Available Customer Service Training Workshops & Courses:
Presentation Skills Training
Presenting can be extremely daunting; in fact it is the number one fear for humans even before spiders and dying!! Our performance professionals deliver presentation skills training and high impact public speaking skills courses that focus on authentic and powerful communication, bringing out your key strengths. Our One-to-one, group presentation training and public speaking training are tailored for results, helping you influence and persuade every audience resulting in more inspiring and engaging presentations. We will coach your to connect through presence, empathy and the power of stories.
Crucial skills coverage includes:
preparation and the importance of a core message
dealing with nerves and getting off to a great start
impact and presence both vocally and physically
maintaining engagement
dealing with questions and powerful endings
Whether you want the essentials, a master class or one to one coaching before an important event, we can work closely with you to understand your needs so the workshops are customised and focused. Courses can be 2 days, 1 day, short sharp sessions or one to one coaching, what ever works best for you and your business.
The training is very interactive and practical (you will deliver at least three presentations) and therefore numbers are low to compensate for the considerable one to one coaching that you will receive. You are able to bring with you a work presentation you would like to work on as a case study
Available Presentation Skills Training Workshops & Courses:
Crucial skills coverage includes:
Assertive communication
Questioning and Listening skills
Personal impact and body language
Understanding personality types and team dynamics
Story telling and presenting a vision
Emotional intelligence
Whether you want the essentials, a master class or one to one coaching for an individual we can work closely with you to understand your needs so the workshops are customised and focused. Courses can be 2 days, 1 day, short sharp sessions or one to one coaching, what ever works best for you and your business.
Available People Management Training Workshops & Courses:
Can you spot the different personality types, which one is you?!
All participants’ will take an online personality styles test and receive a personalised report that they use on the workshop. We will take them through the process of self-evaluation, looking at their reported type and working towards a best fit. In the workshop participants will identify their unique gifts enhancing their understanding of self, motivations, natural strengths and potential areas for growth, it will also help them to appreciate people who are different. The courses are highly practical and interactive that will not only help with the participants work but could also be life changing and enlightening.
Available Personality Types Training Workshops & Courses:
“don’t cry over stolen milk!” Passive aggressive behaviour is the most destructive in the work place
Crucial skills coverage includes:
Assertive communication
Questioning and listening skills
Personal impact and body language
Understanding personality types and team dynamics
Story telling and presenting a vision
Emotional intelligence
Whether you want the essentials, a master class or one to one coaching for an individual we can work closely with you to understand your needs so the workshops are customised and focused. Courses can be 2 days, 1 day, short sharp sessions or one to one coaching, what ever works best for you and your business.
Available Personal Development Training Workshops & Courses:
Diversity & Unconscious Bias Training
Everyone has biases because it is almost human nature and part of our survival mechanism is to put people into categories and make shortcuts based on our experience, its build into our brains. For most people this is happening at a subconscious level and immediate decisions are made without any awareness and they would be shocked to think they are making decisions about people based on stereotypes. We all like to think we are being more rational and open, living in a world where we are focused on diversity and equality.
It can be hard to put a spotlight on these biases in the work place and most training on the subject is more about information and the rules and what you really need is light bulb moments and self-awareness. Our unconscious bias training programmes explore these issues in a safe environment. Using drama based training performances by professional actors based on situations your staff may find themselves in; we can hold a mirror up to biases. Our facilitators explore how your staff can make the small changes that will make a big difference.
Every program is customised to your exact needs and challenges and the scenarios will be written carefully for
Crucial coverage includes:
awareness of bias on key business issues such as recruitment
performance management and customer service
understanding the impact of unconscious bias on relationships team spirit and motivation
having the confidence to call bias and give feedback
Whether you want workshops, larger events or one to one coaching for an individual we can work closely with you to understand your needs so the training is customised and focused. Courses can be 2 days, 1 day, short sharp sessions or one to one coaching, what ever works best for you and your business.
Schedule your FREE no-obligation consultation with one of our trained experts.
Call us on 01908 511 062 or fill in our short contact form